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NHS London Digital First uses CareIQ to automate recalls and saves over £700k
PCN, ~90,000 patients, uses CareIQ to automate chronic condition recall and reviews for 3 conditions. The PCN consolidated processes into CareIQ to reduce health risks and save almost 2.5 years of time.
DESCRIPTION
CareIQ Radar helped automate the recall and review of patients with Hypertension, Diabetes and AF in a PCN covering approximately 90,000 patients
When
2023-2024
Who
15 GP Practices in North East London
Last year, CareIQ helped automate the recall and review of patients with Hypertension, Diabetes and AF in a PCN covering approximately 90,000 patients and 14 practices.

We were able to do this through our Radar product that was developed by GPs working in the NHS.

Radar draws data from the EMR, identifies patients based on defined rules, risk stratifies them into high or low risk categories and allows communication and automation of administrative work such as recall of patients.

Our results illustrated increased productivity of healthcare staff. The online platform enabled staff to optimally manage their patients with chronic conditions. Patients were able to monitor their health and interact with their healthcare team. We were able to clearly demonstrate significant health improvements for patients and significant cost savings for the NHS.

Outcomes:
• Improved the care of patients with chronic health conditions thereby improving health outcomes
• Increased productivity of healthcare staff
• Provided an online platform that allows healthcare staff to better manage their patients with chronic
health conditions
• Allowed patients to monitor and interact with their healthcare professionals and in their health journey
• Data drawn from Electronic Medical Records (EMR), identify patients based on defined rules, risk stratify them in categories of high to low risk, enable staff to directly contact patients without the need for third party providers of communication services and automate repeated administration work for healthcare staff
• Allowed patients to receive communication from their GP practice and respond to requests for information (e.g. questionnaires / forms)

...using automated reminders was phenomenal!

“CareIQ has immense potential of supporting the chronic disease management and cancer screening in general practice.

It not only significantly reduces the time for call / recall but also supports risk stratification in an extremely simple way.

The ease with which we could monitor high risk patients and its impact on managing them using automated reminders was phenomenal! It impacted greatly on reducing the CV risks in our patients population of our PCN.”

laughing girl

Dr Jwala Gupta

Clinical Director
Havering North PCN
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